This Privacy Policy explains how getrent.homes (“we”, “us”) collects, uses, and protects your personal data when you use our Platform, and the rights you have in relation to that data.
1. Information we collect
We collect information you provide directly—such as your name, email address, and profile details when you register; listing details when you host; and booking and message content when you transact. We also collect technical data automatically, such as device information, IP address, and usage data, and location data only where you explicitly provide it (for example, when placing a property pin on the map).
2. How we use your information
We use your data to operate the Platform, create and manage bookings, process payments, provide customer support, personalize search results, ensure security and prevent fraud, comply with legal obligations, and—where permitted—send you service and marketing communications.
3. Legal bases for processing
Where the GDPR or similar laws apply, we process personal data on the bases of contract performance (to provide the services you request), legitimate interests (to operate and improve the Platform and prevent abuse), consent (for optional communications and certain cookies), and legal obligation.
4. Sharing and disclosure
We share data as needed to complete a booking (for example, between a host and guest), with payment and infrastructure providers who process data on our behalf, and where required by law or to protect rights and safety. We do not sell your personal data.
5. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and improve the Platform. You can control non-essential cookies through your browser or, where offered, our cookie settings.
6. Data retention
We retain personal data for as long as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.
7. Your rights
Depending on your location, you may have the right to access, correct, delete, or port your data, to object to or restrict certain processing, and to withdraw consent. You can exercise these rights through your account settings or by contacting us. You may also have the right to lodge a complaint with a supervisory authority.
8. Security
We use technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information.
9. International transfers
Your data may be processed in countries other than your own. Where we transfer data internationally, we use appropriate safeguards, such as standard contractual clauses, as required by applicable law.
10. Children
The Platform is not directed to children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us data, please contact us so we can remove it.
11. Changes and contact
We may update this Privacy Policy from time to time and will notify you of material changes through the Platform. For privacy questions or to exercise your rights, contact us at privacy@getrent.homes.